FAQ

Do you charge for an initial visit?

We can wave our fee as a courtesy to your dentist. Because all we care about is how best we can look after you. During this visit we wish to know what you expect, and provide you with abundant information based on our expertise for you to make the best decision.  We will also discuss how you prefer to be treated: aligners, braces behind the teeth, or clear aligners.

How long will the first visit take?

The first visit can last anywhere between 30 minutes and 1 hour depending on how ready you are for treatment. We may just do a visual exam and explain the situation with the aid of digital images. If necessary, we will take an x-ray, or even take a scan of your teeth for more complete diagnostic information to advise you best.

Do you take patients transferring from out of town?

If we can help the patient, yes we do. We handle a patient transferring into our office from another city, no different than a new patient. We gather complete digital diagnostic records to show the current status and propose treatment to complete the work that has been started.

Do you have any adult patients?

Absolutely we do, and in large numbers. Our expertise in adult treatment is recognized world-wide. Learn more here.

Can I make all my appointments in the afternoon after school and late in the day?

We will do our best to work with your schedules and accommodate your family needs.  A few of the long procedures, however, cannot be scheduled late in the day.

Do you see patients for emergencies?

Yes, our contact information for an emergency is posted on the website. Feel free to visit our emergency care page for more information.

How can we make payments?

Our principle is not to let fees be in the way of treatment.  We can structure a convenient payment schedule that will allow you to pay for orthodontic services over a period of time that usually coincides with the length of your planned treatment. Learn more here.

How do you handle insurance?

After verification of coverage, we are happy to submit the claim forms to your insurance company on your behalf.

Do you take American Express, MasterCard, or Visa?

Yes, we accept all major credit cards.

Do you charge interest?

No we do not.

Do you give family discounts?

For multiple patients from the same family, such courtesy is shown.

Do retainers need to be worn after braces?

Yes, retainers are worn full-time for about 6 months followed by nighttime wear indefinitely.

Why do teeth get crooked after wearing braces or aligners?

Teeth move throughout life whether you have worn braces or not.  It is part of the natural aging process. This is why retainer wear is recommended indefinitely to put-off the aging changes and maintain your orthodontic results over a lifetime.